I am a member of Psi Beta, Lambda Nu, etc, and I went to the College Store to pick up my cap, gown, and honor society (tassel, cord, etc). I'm not on the list to receive the items, who should I speak to?

I am a member of Psi Beta, Lambda Nu, etc, and I went to the College Store to pick up my cap, gown, and honor society (tassel, cord, etc). I'm not on the list to receive the items, who should I speak to?