I am a member of Phi Beta Kappa, Psi Beta, etc., and I went to the College Store to pick up my regalia and honors tassel and/or cord, but I’m not on the list to receive the items. Who should I speak to?

I am a member of Phi Beta Kappa, Psi Beta, etc., and I went to the College Store to pick up my regalia and honors tassel and/or cord, but I’m not on the list to receive the items. Who should I speak to?